Skip Navigation
Expand
Report launched by screen pop does not work when calling it with multiple record IDs
Answer ID 10978   |   Last Review Date 07/18/2019

When launching a report by screen pop, why doesn't it return any results when being called with multiple record IDs? 

Environment:

Troubleshooting Screen Pops

Resolution:

The reason behind this is that screen pop URLs only support equal operators when running a report. Therefore, the 'in list' operator will not work, as it is not supported. 

Only filters with a single value i.e 'key=value' pair are accepted. 

For more information about configuring screen pops, refer to:

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.