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Report launched by screen pop does not work when calling it with multiple record IDs
Answer ID 10978   |   Last Review Date 07/18/2019

When launching a report by screen pop, why doesn't it return any results when being called with multiple record IDs? 


Troubleshooting Screen Pops


The reason behind this is that screen pop URLs only support equal operators when running a report. Therefore, the 'in list' operator will not work, as it is not supported. 

Only filters with a single value i.e 'key=value' pair are accepted. 

For more information about configuring screen pops, refer to: