Why does BUI allow more than one tab to be open in the browser?

Environment:

Oracle B2C Service
Browser User Interface (BUI)

Resolution:

The Browser User Interface console allows more than one tab to be opened in the browser using the same account login credentials. This functionality is browser controlled and cannot be prevented.  The agent login session is managed properly through the product and browser with any special features that may be added to your console.  If the agent attempts to open the console in a different browser, the session in the other browser will expire.

To open the Browser User Interface (BUI) console on a different browser simultaneously,  please use the configuration verb named SESSION_WEB_LIMIT under Configuration Settings. This setting determines the maximum number of concurrent web sessions an agent can utilize. If an agent surpasses this configured limit, their oldest session will be invalidated. By default, the configuration is set to 1.