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My preferred cutover date is not available
Answer ID 10933   |   Last Review Date 06/07/2020

Why am I unable to select certain dates or times while scheduling an Oracle B2C Service (OSvC) update cutover?

Environment:

Oracle B2C Service, Site Update, All versions

Resolution:

Cloud Configuration Assistant only displays available dates and times.  A customer’s preferred cutover date and time may not be visible in Configuration Assistant for the following reasons:

  1. Another customer hosted in the same data center scheduled their cutover for that date and time
  2. Regular weekend maintenance or long-term maintenance of Oracle data centers is scheduled
  3. Oracle Corporation blackout periods coinciding with company holidays

Cutover Blackout Period (all in US Pacific time PST/PDT):

  • Every Friday 00:00 - 23:59 or 12:00 - 23:59 plus the 1st and 3rd Saturdays (exception applies) 00:00  - 12:00, except the 5th Friday of the month (e.g. no maintenance on 31 January 2020)

2020

  • 23 March 00:00 - 27 March 23:59
  • 22 May 12:00 - 25 May 23:59
  • 2 July 00:00 - 5 July 23:59
  • 4 September 00:00 - 7 September 23:59
  • 25 November 00:00 – 29 November 23:59
  • 18 December 00:00 - 31 December 23:59

2021

  • 1 January 00:00 - 3 January 23:59

Notes:

  • The above schedules may change without prior notice
  • Oracle may schedule additional emergency data center maintenance without prior notice

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