Why am I unable to select certain dates or times while scheduling an Oracle Service Cloud (OSvC) update cutover?

Environment:

Oracle Service Cloud, Site Update, All versions

Resolution:

Cloud Configuration Assistant only displays available dates and times.  A customer’s preferred cutover date and time may not be visible in Configuration Assistant for the following reasons:

1. Another customer hosted in the same data center scheduled their cutover for that date and time
2. Regular weekend maintenance or long-term maintenance of Oracle data centers is scheduled
3. Oracle Corporation blackout periods coinciding with company holidays

Cutover Blackout Period (all in US Pacific time PST/PDT):

• Every Friday 00:00 - 23:59 or 12:00 - 23:59 plus the 1st and 3rd Saturdays (exception applies) 00:00  - 12:00, except the 5th Friday of the month (e.g. no maintenance on 31 January 2020)

2020

• 23 March 00:00 - 27 March 23:59
• 22 May 12:00 - 25 May 23:59
• 2 July 00:00 - 5 July 23:59
• 4 September 00:00 - 7 September 23:59
• 18 December 00:00 - 31 December 23:59

2021

• 1 January 00:00 - 2 January 12:59

Notes:

• The above schedules may change without prior notice
• Oracle may schedule additional emergency data center maintenance without prior notice

To receive notification when this schedule is updated, select the Notify Me option from the right on this page.