Oracle Service Cloud 19B Documentation Overview
Answer ID 10876   |   Last Review Date 05/19/2019

What documentation is available for the Oracle Service Cloud 19B? 

Oracle Service Cloud Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle Service Cloud.

Documentation for the Latest Release - Oracle Service Cloud 19B

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
Video tutorials
REST API
Client Deployment Guide
Securing Oracle Service Cloud

Update from...

2019  2018 2017 2016
Cloud 19A Cloud 18D Cloud 17D November 2016

Cloud 18C August 2017

Cloud 18B May 2017

Cloud 18A February 2017

 

Japanese Documentation for the Latest Release - Oracle Service Cloud 19B

Online Help User Guide
Deployment Guide

Update from...

2019  2018 2017 2016
Cloud 19A Cloud 18D Cloud 17D November 2016

Cloud 18C August 2017

Cloud 18B May 2017

Cloud 18A February 2017

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Oracle Policy Automation


To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.

Viewing our site using a mobile device? Our mobile pages are just a tap away.

View site in: Desktop | Mobile