Senior Technical Support Director, Marie Lockhart, and Product Support Manager, Shane Parsons, joined forces to illuminate session count management in Oracle Service Cloud and answer questions from our customers in today's webinar. If you missed it, you can watch the webinar recording, review the slide deck and check out the new umbrella answer with useful answers categorized by topic. 

If you or a team member is interested in learning how Oracle Service Cloud Technical Support has incorporated Knowledge Centered Service into our agent workflow, please register for next month's webinar,  Knowledge-Centered Service (KCS) and Oracle Service Cloud.