Why is the OSvC-CREST-Application-Context value not populating the PAPI Meter Log report?
Chat REST API
Oracle Service Cloud (OSvC)
When making an establishSession chat rest call the header OSvC-CRST-Application-Context value that I put in is not populating the PAPI Meter Log report.
All raw data from the rest call is inserted into Cloud Auxiliary Storage Service (CASS) while the CX tables (papi_meters/papi_method_meters) store only the rolled-up (compliance) data. Only the raw data will have the application context recorded. The report "PAPI Meter Debug Log" (Report ID : 13130) is used to view records pulled from CASS. This report can be used to view the raw data that will contain the app_context information. The report "PAPI Meter Log" shows rolled-up (compliance) data and does not include application context information.