How can I prepare and onboard Oracle Service Cloud?
Oracle Service Cloud - Preparation and Onboarding Phase
The preparation and onboarding phase is the beginning of a project. In this phase, the idea for the project is to be explored and elaborated. The goal of this phase is to examine the feasibility of the project. In addition, activities such as cloud onboarding, overview of the product, system requirement, SaaS Cloud delivery policies, browser best practices, tasks for service administrator, orientation to security and working effectively with Oracle support team would be discussed.
Conduct Cloud Onboarding Session by product Pillar
System Requirements for Oracle Application Cloud
Browser Best Practices
SaaS Cloud Delivery Policies
Service Administrator Action List
Orientation to Cloud Security (GDPR Advanced Security Options, Entitlements, SSO, VPN, etc.)
SaaS Product Overview Sessions and Modern Best Practices (Videos, Whitepapers, Documents, Infolets)
- Modern Best Practices Explained
- Best practices for setting up the administration side of Oracle Service Cloud
Work Effectively With MOS/CX RightNow