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Oracle Service Cloud 19A Supported Customer Platforms
Answer ID 10581   |   Last Review Date 02/19/2019

What are the 19A Supported Customer Platforms?

This document outlines supported browser specifications for customers using the customer portal pages provided in the 19A release of Oracle Service Cloud. For agent workstation specifications, including software requirements for administrating Customer Portal page sets, refer to the Oracle Service Cloud 19A Infrastructure Requirements.


Web Browsers for Standard Page Sets

The following web browsers are supported by Customer Portal's standard page set.

Table 1: Supported Customer Web Browsers
Browser Supported Version(s)
Internet Explorer 11.x, Edge 15 or newer
Chrome 70 or newer
Firefox 63 or newer, ESR 60 or newer
Safari* 12

* Mac/Safari is not supported by the OKCS feature of Service Cloud
* Windows/Safari is not supported.

Important!!

  • The browser text size must be set to Normal.
  • Using versions of web browsers that are not listed in this table will result in malfunction.


Mobile Browsers for Mobile Page Sets

The following web browsers are supported by Customer Portal's mobile page set for mobile devices.

Table 2: Supported Customer Mobile Browsers
Device OS Browser
Apple iPhone OS v12.x Safari
Android (V7.x to v9.x) Android Web Browser
  • Supports CP Mobile, CP Basic, Chat EU, Cobrowse PremiumM EU


Basic Page Set for the Customer Portal

Please see the following information for details on Basic Page Set.


Additional Information:

For information on browsers supported when using the Agent Browser UI, please see Supported browsers for the Agent Browser User Interface.

The information on the Oracle Service Cloud Workstation Infrastructure Requirements for 19A , please see Oracle Service Cloud 19A Infrastructure Requirements.