How do I sign and encrypt an incident response?

Environment:

Mailboxes, Oracle B2C Service, all versions

Resolution:

Follow this procedure to sign and encrypt an incident response.

1. Click Options and select the Always Show for Response and Show Sign/Encrypt check boxes below Email Message Header.

2. Select the Sign check box.

 You cannot select the Sign check box if the Service mailbox does not have a certificate that allows sending encrypted email.

3. To encrypt your response to the contact, click the Do Not Encrypt drop-down menu and select Encrypt When Possible or Encrypt Always.

You cannot select an encryption option if the contact you are responding to does not have a certificate that allows receiving encrypted email. If you select Encrypt Always, you can select only addresses that have certificates associated with them.