Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Asian language dictionaries Analytics, Oracle B2C Service, all versions
Resolution:
The Asian language dictionaries directory contains additional dictionary word lists that are used for part-of-speech (POS) tagging and similar phrase searching.
By adding words to the user dictionary files with special parameters, you can override the default segmentation.
User dictionary files are available only for Chinese and Japanese languages, specifically Mandarin (user.dict_CN.utf8), Cantonese (user.dict_HK.utf8), Taiwanese (user.dict_TW.utf8), and Japanese (user.dict_JP.utf8).
You can create user dictionaries for words specific to an industry or application by adding new words, personal names, and transliterated characters of other alphabets. In addition, you can specify how existing words are segmented. For example, you may want to prevent a product name from being segmented even if it is a compound. The system performs a lookup of more than 500,000 words to determine segmentation. Using the dictionary, alias list, and keywords, you can influence how words are segmented.
If you edit a user dictionary file, you must use a specific format. The word you want to add is followed by the user dictionary part-of-speech tag (listed below), and an optional decomposition pattern (DecompPattern) in the form of a comma-delimited list of numbers specifying the number of characters from the word to include in each component of the string. (Use a zero (0) to indicate that a DecompPattern is not needed.)
For example, the user dictionary entry AABBCC ORGANIZATION 2,2,2 indicates that AABBCC should be decomposed into three, two-character components.
User Dictionary POS Tags for Mandarin, Cantonese, and Taiwanese (case insensitive)
User Dictionary POS Tags for Japanese (case insensitive)
Oracle Cloud Operations must run the Keywordindexer utility before your changes to the word list files are active. To schedule this, submit an incident on our support site.
For additional information, refer to the 'Asian Language Dictionaries' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.