Skip Navigation
Expand
Are we able to update Oracle Service Cloud site per interface?
Answer ID 10437   |   Last Review Date 11/06/2018

Are we able to update Oracle Service Cloud site per interface?

Environment:

Oracle Service Cloud (OSvC) updates

Resolution:

Oracle periodically issues software updates for supported versions of Oracle Service Cloud (OSvC).  The purpose of these updates are to improve the capabilities of the service and/or to re-mediate known defects.

Updates of OSvC take place per site. In other words, the update process applies to all interfaces of a site as one consecutive process. The system is not able to update on a per interface basis.  

In addition, customers will receive URLs of testing environments for each interface when an upgrade site becomes ready, and are required to perform User Acceptance Testing (UAT) for all interfaces before cutover takes place.

Example:

  1. Site “support” has 2 interfaces, “support_a” and “support_b”
  2. When update of site “support” takes place, both interfaces “support_a” and “support_b” would be updated to the newer version together.  It is not possible to update only "support_a" or only "support_b" interfaces.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.