Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
環境:
自動アップグレードプログラム(AUP)登録サイト、バージョンAugust 2016 (16.8)以上のサイト
解決策:
アップデートのプロセス開始時、本番サイトのクローンが作成されます。続いてこのクローンが新バージョンにアップデートされ、リリースアップデートのテスト環境が用意されます。アップグレードサイト作成後に本番サイトに変更を加えた場合、アップグレードサイトのファイルや環境設定(Configuration)が、本番サイトと一致しない形となる可能性があります。ファイルの変更はFile Syncの機能により自動的に反映されますが、例えばカスタマーポータルのフレームワークバージョン等の大幅な変更を加えた場合は、アップグレードサイトの更新が必要となる可能性があります。アップグレードサイトの更新を実行した場合、既存のサイトは破棄され、本番サイトの最新データを反映した新しいクローンが作成されます。
アップグレードサイトを更新する方法は?
アップグレードサイト更新の必要事項:
前提:
注釈: