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Manage Service Requests, View and update service requests submitted by you and others in your organization.
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Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
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How do I access Configuration Assistant?
Environment:
Oracle Cloud Console / Configuration Assistant
Resolution:
You can also find your Configuration Assistant URL and Oracle Cloud Account (formerly identity domain name) anytime on the CX support site. Simply navigate to https://cx.rightnow.com/app/my_site_tools, login, and then click the Site Information panel located under Hosting Services.
For more details about Oracle Cloud Console, please watch this informative video Ambassador Dev Connect webinar.
Note My Services was deprecated as of March 31st, 2025. The Configuration Assistant access point changed after we migrated your Oracle Cloud Account (Identity Domain) to Oracle Identity Cloud Service (IDCS) and Cloud Console.
Oracle Cloud Console
The Oracle Cloud Console/ Applications Home page offers the following options: Options in the "person" icon in the top, right > My Profile - User Settings - Console Settings
Customize your page
Options in "Quick Actions" - View Subscriptions - User Management - Policies - Support
My applications - This is where you find the Applications URL (Configuration Assistant URL) for your application(s)
Services
Documentation Please submit a service request to Technical Support if there are any issues with accessing Configuration Assistant.