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Oracle Field Service integration with Oracle Internet of Things Cloud using Oracle Integration Cloud Service
Answer ID 10372   |   Last Review Date 07/30/2019

How do I configure Oracle Field Service to integrate with Oracle Internet of Things Cloud using Oracle Integration Cloud Service?

Environments:

Minimum requirements are:
      
- Oracle Field Service(OFS) instance, version 18A or greater
- Oracle Integration Cloud Service (ICS) instance, version 18.3.2 or greater
- Oracle Internet of Things Cloud Service

Issue:

I don't know how to integrate Oracle Field Servicewith Oracle Internet of Things Cloud Service, using the Oracle Integration Cloud Service.

Resolution:

The document attached below outlines the implementation and configuration steps required to integrate Oracle Field Servicewith Oracle Internet of Things Cloud Service. The integration is designed to support customers who wish to take advantage of the latest capabilities of the Oracle Field Serviceand leverage their existing investment in Oracle Internet of Things Cloud Service. In the integration, activities are automatically created in Oracle Field Servicebased on alerts from Oracle Internet of Things Cloud Service. This integration uses Oracle Integration Cloud as the backbone for mapping and information exchange.

It is assumed that the implementer is familiar with Oracle Field Service Cloud, Oracle Internet of Things Cloud Service and Oracle Integration Cloud.

This integration document is designed to be used as a template and is not supported by Oracle as a licensed product. It is a starting point that shows how Oracle Field Serviceand Oracle Internet of Things Cloud Service can be connected using Oracle Integration Cloud.