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Oracle Field Service (OFS) Refresh Rate
Answer ID 10252   |   Last Review Date 01/28/2019

It is possible to change the refresh rate in OFS?

Environment:

All versions of Oracle Field Service (OFS)

Resolution:

It is possible to change the refresh rate in OFS Manage

For Core Manage Cloud Service

In order to be able to manage the time interval OFS uses to refresh data in the Manage interface the refresh_rate property must be properly configured in the User Type screen.

The refresh_rate property can be configured in the My Display and Add/Edit Users contexts:

1. Configuring the My Display Context

1.1. In Configuration, under the section "Users, Security, Integrations", select the option User Types
1.2. Select the desired User Type to have the refresh rate field available
1.3. Select the tab Screen Configuration
1.4. Under the Manage section, locate Main Menu > My Display and click to open context layout configuration
1.5. Under the Layout Structure, click on the "Click to add" button
1.6. In the pop up window, search for refresh_rate, click to select and click OK

2. Configuring the Add/Edit Users Context

2.1. In Configuration, under the section "Users, Security, Integrations", select the option User Types
2.2. Select the desired User Type to have the refresh rate field available
2.3. Select the tab Screen Configuration
2.4. Under the Manage section, locate Main Menu > Resource Info > Add/Edit User and click to open context layout configuration
2.5. Under the Layout Structure, click on the "Click to add" button
2.6. In the pop up window, search for refresh_rate, click to select and click OK


Notes
  • The refresh rate field is defined by minutes and accepts numbers starting with 0. If you set the refresh rate to 0, there will be no automatic refresh of the page for that particular user
  • The refresh rate is defined at the user level, so it needs to be defined for each user
  • The refresh rate could increase the load of requests in OFS so it is recommended to not define this parameter with a value less than 5 minutes
  • There is not an equivalent configuration for the Mobility interface. The default refresh for mobility is 10 minutes if the user is not taking any actions on the Mobile device. If a mobile user would like to force a refresh, they can hit the 'More' button, select 'Option' and hit 'Submit'