Skip Navigation
Oracle Service Cloud 18B Documentation Overview
Answer ID 10207   |   Last Review Date 12/15/2019

What documentation is available for the Oracle Service Cloud 18B?

Important Changes to Release Names

We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names will now consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Our November release is named Oracle Service Cloud 17D. We will continue to deliver releases in February, May, August, and November, which in 2018 will be named '18A', '18B', '18C', and '18D'. 

The following links direct you to all documentation specific to this release of Oracle Service Cloud.

Documentation for the Latest Release - Oracle Service Cloud 18B

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness information
What's New
Video tutorials
Client Deployment Guide
Securing Oracle Service Cloud

Maintenance Packs

July: HTML
August: HTML
September: HTML
October: HTML
January: HTML

Update from...

2018  2017 2016 2015
 Cloud 17D November 2016 November 2015

 August 2017 August 2016

 May 2017 May 2016

 February 2017 February 2016

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor

To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.