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REST API reset password via PTA
Answer ID 10152   |   Last Review Date 03/18/2019

Can I reset contact passwords with REST API when using PTA?

Environment:

Oracle B2C Service May 2016 release and newer

Issue:

I do not receive REST password reset link when PTA is enabled.

Resolution:

When REST "/services/rest/connect/latest/contacts/{id}/resetPassword" is used, PTA is enabled and the configuration setting PTA_IGNORE_CONTACT_PASSWORD is set to value 0, no reset password mail will be received.  This is because the standard Customer Portal login functionality is disabled by default.

When REST "/services/rest/connect/latest/contacts/{id}/resetPassword" is used, PTA is enabled and the configuration setting PTA_IGNORE_CONTACT_PASSWORD is set to value 1, the reset password mail will be received, as this qualifies as dual login.
 
For more information about password reset via REST and PTA guidelines please see:

 

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