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Survey responses disappeared after a few days
Answer ID 10123 | Last Review Date 10/28/2018
Why have certain responses to our surveys disappeared from reports?
Oracle Service Cloud
We have a custom report used for viewing survey responses. We have found that certain responses disappear after a few days. Why does that happen?
If you are exposing survey question responses that are marked as proofs (question_sessions.proof_mode), these are deleted every 7 days by the agedatabase utility.
Survey question responses that are marked as proofs include:
- Those that are completed from a proof initiated from the console (any open survey record > Proofing tab > Send Proof Message... button). These kind of responses are, by design, considered to be useful only for a short period of time, while you are setting up your survey and checking how data shows up in reporting.
- Those that have a user-agent matched in configuration setting SEC_SPIDER_USER_AGENT. These responses are recorded here also for reference, they allow you to evaluate if the custom spider agents you included are filtering only what you were expecting.
This is a hard-coded behavior, and cannot be configured.
For more information on accessing the Configuration Editor and editing settings, refer to Answer ID 1960: Editing Configuration Settings.