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Dear abdolsamad,

Simply put, it's great customer service.

Truly consumer-centric organisations like PhotoBox understand that customer experience is more than just CRM. By having an integrated contact centre that delivers customer experience across multiple touchpoints, PhotoBox has increased productivity and reduced costs while increasing sales from existing customers by 15 percent.

PhotoBox has earned high accolades for the significant improvements they have made to their customer operations with the RightNow CX solution. By focusing on the customer experience in the contact centre, PhotoBox:

Maximises agent productivity by delivering the right information at the right time in the context of the customer conversation
Drives revenue by attracting newly referred customers and boosting loyalty among existing customers
Lowers contact centre operations costs

"[The term] customer-centric is used too much. Our online photo business is a growing market, and the reason we are growing our customer base is from word of mouth… The only way for us to keep that strength is to put the customer at the centre of every decision."
—Renaud Besnard, Group Production Director, PhotoBox

With 84 percent of consumers saying that improved customer service would encourage increased spending,* now's the time to get started on delivering superior CX in the contact centre. But don't take our word for it.

Read how Europe's leading online community for photo printing won an award for excellence in customer experience with the help of RightNow CX.

Ridding the world of bad experiences one interaction at a time,
The RightNow Team